Airlines: What Services Matter?
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Airlines: What Services Matter?

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Airlines: What Services Matter?

Whether or not you enjoy flying, long haul can be a nightmare if the facilities are lacking on the service you have chosen to use. If you are someone who enjoys a great amount of leg room, or simply must be able to play your favourite online games during a journey, and the services you need aren’t offered, you could face a miserable flight. This is why it is advisable to research your flight thoroughly and investigate the selection of airlines available before booking your trip. Fortunately, we’ve done some research for you which should go some way to helping you decide what on-board services really matter to you.

Best Personal Service

Korean Airways suffered a major setback in 2015 when the daughter of the airline’s boss threw a hissy fit over some nuts, but it has still manage to claim the number 8 spot in Travel and Leisure’s list of top airlines. Passengers benefit from excellent service and amazing menus based on dishes from China, Japan, Korea and the West. Even economy travellers can enjoy noticeably generous leg room.

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Best for Wi-FI

If staying connected during your flight is a must, you will be looking for a flight that offers excellent Wi-Fi. It may be surprising to learn that until recently, Wi-Fi was not considered a priority for many airlines and that there are many still not offering a comprehensive internet service on all their flights. This is even more surprising with the rise in popularity of mobile gaming and one would think airlines would gladly provide travellers with access to entertaining distractions such as the popular Mr Smith Casino, Game of Thrones app during longer flights.

In fact, only 36% of flights worldwide offer even a chance of getting Wi-Fi on board. JetBlu is planning to provide a home broadband experience on its entire fleet with free access to Netflix and other streaming services. United Boeing 737 currently provide high-speed internet access to passengers and Virgin America has five aircraft equipped with high speed broadband capabilities. Perhaps now more and more airlines are realising the importance of efficient Wi-Fi, they will up their game and allow you as a passenger to access apps such as the much-loved Game of Thrones app, with the option to follow your house in 15 lines.

Best for Comfort

Qantas customers are raving about the level of comfort they are experiencing during their long-haul flights and who can blame them when they have sky beds complete with massage settings at their disposal in Business class, and convenient hammock-like footrests in economy? Business class fliers are also treated to co-ordinating his and her amenity kits which comprise hand cream, lip balm and facial moisturiser.

All Nippon Airways (ANA) are also recommended for convenient comfort in Business Class due to the staggered seating which allows passengers to move freely around the plane without disturbing others. Completely reclining seats are also a plus for those who wish to take a successful snooze during the flight.